Glo Privacy Policy

1. Introduction

Welcome to Glo ("we," "us," or "our"). Glo is a color recognition tool provided by the Glo Team. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your Name, Username, and Email address.
• Customer Support Data: Information you provide when you contact us for support, including the content of your messages.

2.2 Information Collected Automatically

• Device Information: We collect details about your mobile device (e.g., model, operating system version, unique device identifiers).
• Usage Statistics: We track how you interact with the App to analyze performance and improve user experience.
• Crash Logs: Data related to app crashes to help us fix bugs.
• Location Data: With your explicit permission, we may collect precise or approximate location data to enhance App functionality.

2.3 Cookies and Tracking Technologies

We use Cookies and similar technologies (which may include Web Beacons) to maintain your login session and store your preferences.

3. Camera and Photo Data

Glo uses your device's camera to identify colors accurately.

• No Face Recognition: We do NOT use facial recognition technology or collect biometric data.
• Processing: Images are processed to analyze colors. This processing happens locally on your device by default unless you choose cloud features.
• Storage: Photos are stored locally on your device. We do not use your photos for training machine learning models or for marketing purposes.
• Deletion: Any temporary data generated for analysis is deleted immediately after the color result is displayed.

4. How We Use Your Information

We use the collected data for the following purposes:

• To provide, maintain, and manage the App's functionality.
• To personalize your experience.
• To improve the App through analytics and research.
• To ensure the security and integrity of our services.
• To provide customer support.
• To comply with legal obligations.

We do NOT sell your personal information to third parties.

5. Data Sharing and Disclosure

We share your data only in the following circumstances:

• With Your Consent: When you explicitly agree to share information.
• Service Providers: With trusted third parties who assist us in operating the App (acting as data processors), subject to strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or government regulation.
• Protection of Rights: To protect the rights, property, or safety of Glo Team, our users, or others.
• International Transfers: Your data may be transferred across borders. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

6. Data Retention

We retain your personal information only as long as necessary:

• Account Information: Retained while your account is active.
• Account Deletion: Upon your request to delete your account, your data will be deleted or anonymized within 30 days.
• Usage Data: Retained for up to 12 months for analytics purposes.
• Customer Support Data: Retained for 6 months to ensure issue resolution.

7. Data Security

We implement robust security measures to protect your data, including encryption of data in transit and at rest, strict access controls, and regular security audits and backups.

8. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw your consent for specific permissions at any time.

To exercise these rights, please contact us at Rupalmehra562@outlook.com. We will respond to your request within 5 business days.

9. Children's Privacy

The App is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17. If we become aware that we have collected such information, we will take steps to delete it.

10. Contact Us